Return Policy

Our return policy

Sometimes the item you ordered arrives damaged or is just wrong in some way.  Wrong size, wrong flavor, wrong color.  You get the idea.  We want you to be completely satisfied with your purchase. That’s why we’d love you to contact us via phone or email as soon as you discover that your order is in any way less than promised.  We will make it right!  You will receive the same courteous service that our in-store customers have enjoyed for over 100 years.

Call 910-259-2112 Monday through Saturday (9 am to 1pm Eastern Time)

Write myharrellsstore@gmail.com anytime

A few guidelines for exchanges or returns:

Acceptable returns:

  • must be unused, unwashed and have the original tags still attached
  • have receipt included
  • are the result of the wrong color or size, or are damaged/defective from the manufacturer

 

  • Coffee products may not be returned. We will treat each wrong coffee order individually, and tailor a solution that’s right for you.

 

  • You have 45 days from original purchase date to return your purchase. You may use your own packaging, but of course treat it gently.  (It will be perfect for another customer in the future.)

 

  • Harrell’s will pay for return shipping costs when the wrong order is our mistake. You pay shipping if you decide you just don’t like it, or you ordered the wrong size.

 

  • Exchanges for items that cost more than the original purchase will be charged the difference in the prices, plus the shipping fee. We will do our best to keep these costs low, while getting your new item back to you ASAP.

 

  • Returns for refunds will be processed within 30 days of us receiving the merchandise. Items discounted at time of purchase will be refunded at the discounted price.

 

  • The best way to enlist our help is to contact us quickly and let us know how we can make your shopping experience with Harrell’s a great one. Thanks!